Terms & Conditions

All orders are accepted subject to our standard Conditions of Sale reproduced below. In these conditions “the company” means J E Flooring, “the customer” means the person or persons named as Customer on the Company’s estimate or invoice.

“Goods” means the goods or any of the products described in the Company’s estimate or invoice.

“Contract” means the contract for the sale by the Company to the Customer of the goods constituted by these terms and including the Company’s estimate or invoice.

The Customer must ensure that any measurements supplied by them to the Company are correct and accurate in all respects. The Company shall not be liable to the Customer for any losses that may arise due to measurements given to its personnel by the Customer, which are later found to be incorrect and/or inaccurate.

Prices given at the time of purchase are estimates only and may be subject to revision if further works are required.

A 20% deposit must be paid by the Customer to confirm any booking dates and before Goods are ordered. The remaining balance is due immediately upon completion. In the event that the Customer cancels the job after Goods have been ordered, unless otherwise agreed, the Company reserves the right to retain the deposit and any Goods.

VAT is charged at the applicable rate at the time the estimate is given.

Estimates are given based on information supplied by the Customer and on the assumption that the work is to be carried out in accordance with the Customers instructions at that time. Any later variation to the Customer’s instructions may result in a change to the invoice. In the event that such changes lead to an increase in the original estimate, the Customer will be advised of any additional charges and will be responsible for paying the revised invoice.

The Company offer a no obligation measuring service which is free of charge to the Customer.

The Company will endeavor to install all ordered Goods on the date specified in the Contract.

An estimate does not normally allow for removal of furniture etc. Unless otherwise agreed. All sites should be clear and floor dust free prior to installation. The Customer should ensure that any adults, children and/or pets do not interfere with the Goods or progress of the Project.

Any sites not clear/dust free will incur a charge of £50 per room. Furniture removal is charged at £50 also, unless otherwise agreed. The Company is not responsible for any damage to furniture that has not been moved by the Customer.

The Company is not responsible for moving gas and electrical appliances and equipment. The Customer must arrange this if required prior to installation.

The Customer agrees that the Company is not responsible for any damage to any hidden wires or plumbing. The Company will not remove any plumbing fixtures, fittings or appliances.

The Customer is responsible for providing electricity and heating during the flooring installation.

Variations in pattern and colour due to the use of natural materials in any flooring will not be grounds for replacement of the flooring. For example, knots in wood are a natural occurrence within the plank and will not be replaced due to preference.

The Company offers a 3 year guarantee on flooring installation. This covers defects to Goods and the installation itself, but requires that the Customer perform manufacturer upkeep to the flooring once installed. Advice on this can be given upon completion of installation. The guarantee does not cover issues not related to defective goods or installation.

The Customer agrees that the Company is not responsible for any flooring work that is delayed due to any building work being incomplete.

\The Customer must inform the Company of any delay as soon as possible. The Company will do their upmost to reschedule any work as quickly as possible.